Business Excellence Frameworks
August 25, 2024
Areas of ExcellenceThese nine areas of excellence reflect those found in many of the widely acknowledged Operational Excellence frameworks such as the Baldrige Criteria and the Shingo Model of Operational Excellence. It is my take on these assessment criteria to allow busine...
Lean Thinking is more than tools
August 13, 2024
Book Recommendations - Episode 1
July 3, 2024
Which Book do I recommend?
There is the cliche in the business world ‘Leaders are readers’. I am a big subscriber of this saying. Particularly when I look through audible books and use that as an opportunity to select something that may be a bit left field, a diversion from the usual t...
Kia Ora!!
As a Kiwi business owner, you probably already know the value of a relaxed approach. But what if I told you that a sprinkle of lean thinking can actually turbocharge your customer experience, without all the stress? That's right, chuck out the fancy suits and clipboards – ...
How to put your improvement plan into action
April 23, 2023
The steps for action based leadership
Turning talk into actionThe previous blogs in 2023 have been all about the preparation and engagement of the idea of Operational Excellence. It has been about engaging the team around understanding what it is, adding in some of the theory and what it could look like fo...
The Process to Start an Operational Excellence Journey
January 30, 2023
It is one thing to understand what Operational Excellence is, it is an entirely different challenge to take the leap of faith and bring this into your business and begin the journey. After all, the failure rate in this space is very high. The percentage of businesses t...
Is Lean Just A Bunch Of Tools?
September 15, 2022
When I was just starting out as a consultant, doing my own thing I was at a family wedding chatting to a friend who was asking me what I was up to. After explaining my new business, the reply was “Oh yes Lean, but you know there are many other approaches”.
I ...
How do you start a Lean Thinking journey
August 9, 2022
My experience with companies motivation to start a Lean journey is one of two reasons:They are smashing it and are starting to get some speed wobbles so they are needing to bring back some structure and organisation back into the workplace.They have realised after one too ma...
Don't Make Your Business Complicated
June 27, 2022
We humans are funny creatures. For some crazy reason we love to try and make things - processes, work, tasks harder than they really need to be.
I am making this comment as I reflect on conversations and observations I have had with many different businesses recently. ...
Creating a Learning Environment
April 20, 2022
Making mistakes is awesome, Learning is even better!
Parents around the world understand how important it is for their children to learn through making mistakes. We all did it learning to walk, understand calculus (I’m still struggling with this) or driving! No...
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