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Operational Excellence

Business Excellence Frameworks

August 25, 2024

Areas of ExcellenceThese nine areas of excellence reflect those found in many of the widely acknowledged Operational Excellence frameworks such as the Baldrige Criteria and the Shingo Model of Operational Excellence. It is my take on these assessment criteria to allow busine...

What is the Role of the Business Leader in Operational Excellence?

February 16, 2023

It is one thing to understand what Operational Excellence is and the potential benefits by starting this journey. Also having a clear idea of the requirements and the preparation needed to achieve the desired results. But where is the leader or owner in all of this? Mo...

The Process to Start an Operational Excellence Journey

January 30, 2023

It is one thing to understand what Operational Excellence is, it is an entirely different challenge to take the leap of faith and bring this into your business and begin the journey. After all, the failure rate in this space is very high. The percentage of businesses t...

What is Business and Operational Excellence?

January 15, 2023

Occasionally you come across a term that you are sure at one point meant a lot. Yet it has been used so widely, in so many contexts that it has become just a white noise statement. What I mean by this is the idea has been overused, twisted and applied without too...

What Would I Do? - Episode Two

August 26, 2020

Another recent experience occurred recently where it prompted me to think once again, “what would I do?”. From a customer perception, this situation wasn’t a terrible howler like the first example in this series. This interaction could be one that as a cust...

Brick by Brick - Episode Three

July 16, 2020

Damian May from 2E Electrical

Today's episode is another great conversation, this time focusing on the real challenges of a small & medium business in NZ. Damian brings to the table some of the challenges he has running an electrician business based in Hamilton, NZ. During the conversation we explore how...

Stuck in 2nd Gear

June 29, 2020

Are you stuck in 2nd gear?

You know this feeling, pushing hard down on the accelerator while the car is stuck in second gear. Sure, you can go at full speed, well maybe but only for a short time before the whole engine gives in. The situation is only sustainable for a short time. The...

Five Principles of Lean Leadership

May 20, 2020

I could really drop the term ‘Lean’ out of the heading, but being a Lean practitioner, I should at least align it to my specialty. When work feels like it is getting complicated, you are having difficulty working out where to start, these principles are there as a ...

So you have set the direction, now what?

May 13, 2020

If you are like me, you are sitting there, champing at the bit to get on with it. You have just set your plan, you know what the goals are and you are getting pretty excited about it all. The clarity is there, now let’s get out there and do it! Stop. It is one ...

Brick by Brick Podcast

May 7, 2020

Pilot Episode with Craig Oliver

This is the pilot episode of Brick by Brick. In this episode I talk to Craig Oliver, business advisor and owner of Project HQ and O2E Business Academy. Craig also hosts his own podcast - 'Talking Better Business'. We cover some of the common challenges smal...